BPO Services

Farohar Institute of Education & Technology is diversifying into international voice business process outsourcing. Consisting skilled manpower in areas like Lead Generation, Sales and Support. We look forward to provide the best deal for the vendor as well as the client. Quality assurance is our key factor.

Farohar Institute of Education & Technology BPO services looks to managing business processes for companies from United States, Canada, Australia, India. The company blends process expertise in BPO, IT, Skill Development and analytical capabilities in diverse industries to provide a broad range of services.

Lead Generation Services:

• US - Solar Outbound Appointment Setting
• Australia – Solar (Govt.) Appointment Setting

Sales and Support:

• VigRX Plus - USA

Quality Assurance:

Quality Assurance at Farohar Institute of Education & Technology BPO Services assures utmost standard quality deliverance to clients while having a skill set favourable to generate business.

Infrastructure:

Consisting of 15 work stations at 102, Rare Earth-1, Beside CDS School, Jagdish Nagar, Katol Road, Nagpur-13. Having IT infrastructure with cosy seating arrangement, structured cabling, dedicated server, HQ speakerphones which makes us ready to dial for any process.

Technical Overview:

• Hardware:

All i3 processor systems with 250 GB HDD, 4 GB ram, full HD screens. Structured CAT 5 cabeling, firewall system, 50 MBPS Network, 12 MBPS high speed bandwidth, switches setup.

• Software:

VICIDIAL CRM for Call Management, X-Lite to connect with dialer, Windows 10, MAC OS X 10.13

Infrastructure:

• HRM for internal HR Management
• Skilled agents for dialing with team leader per 5 agents.
• Full time security service with security personnel.
• Full-fledged office area with work station, recreation room, conference & training room & kitchen.
• Power backup with dedicated UPS per system, invertor & 4 KVA generator as a substitute to major breakdown.
• Technical personnel round the clock to resolve errors.

Data Policy:

Entrance to operations area is restricted by finger print scanner.
The server for our website can enable SSL protected, encrypting all the files that pass through the website.

Limited access to the network through login IDs and password protection. Mobile phone, CDs, DVDs, pen drive, disk drive or any other storage devices are restricted in the individual PCs and in office premises without prior permission from authorized management team members.

Passwords and access controls are well defined for authorized internal persons to maintain security level